FAQ
Frequently asked questions
Refund
Yes. If the product has been damaged or not as described we offer a full refund. If you have not received your product within 45 days of placing your order we also offer a full refund with no questions asked.
Refunds are only issued when the product is not as described, damaged, or not received within 40 days after the order is placed.
If your product is damaged we are terribly sorry and will issue you a full refund. In some cases, we need pictures of the damaged product.
Please allow up to 14 days after the accepted refund to see your money back in your account.
Delivery
WearItUgly aims to send everything out within 48h. Delivery time is usually 7-21 business days. Please allow longer shipping times around holidays.
Estimated Shipping Times:
United States: 4-18 days
United Kingdom: 4-16 days
Canada: 7-21 days
Australia: 6-18 days
Europe: 5-21 days
Other 8-24 days
Hey! Because of the tradgic war & conflict in Europe, we have seen extended and delayed shipping times to many of our global customers. Please allow up to 21 business days.
Shipping & Returns
Hey there! We aim to pack and ship everything within 48 hours. Please be aware that some of our products are handmade & made on demand. This takes some extra time.
Unfortunately, we do not offer returns at the moment. As most of our products are made on demand to our customers we can not offer returns. If your product is damaged or not as described we gladly offer a full refund. As our
Unfortunately, we do not accept returns. Please choose the size and other settings very thoroughly before placing an order.
Payment
We accept Credit & Debit cards as well as PayPal & American Express.
Unfortunately, we do not accept Klarna at the moment.
No worries, make sure you have accepted online purchases and worldwide purchases on your bank & card.
